ordering

If you are unable to come into the store, we are happy to discuss orders with you over the phone | 0466 443 239 |  Alternatively, send us an email | enquiry@fibrered.com.au | with your order and we will contact you to arrange payment. Please include details such as the name of the garment, preferred size, colour and any customisations if applicable.

If garments are in stock, we are able to post the next day; for those needing to be knitted, please allow a 2 week making period. We post garments for a flat fee of AU$10. 


sizing

fibre red sizing is a general guideline only.  Given the handmade nature of garments, small variations may occur between garments.

SMALL ~ size 8-10       (bust ~ 82cm, waist ~ 71cm, hip ~ 89cm)

MEDIUM ~ size 10-12       (bust ~ 87cm, waist ~ 76cm, hip ~ 94cm)

LARGE ~ size 12-14       (bust ~ 92cm, waist ~ 82cm, hip ~ 99cm )

X LARGE ~ size 14-16       (bust ~ 97cm, waist ~ 87cm, hip ~ 104cm)

CUSTOM ~ to measure (available by order with consultation)


colour selection

The fibre red range of wool colours is extensive with custom colour blends available with consultation.  Below is the range available at present.  If you would like clarification, or are interested in other colours, please contact us to discuss. Please note, these colours can be viewed in the catalogue pages and can vary depending upon the device settings used to view the online store.

Orange mix | Olive mix | Rust mix | Midnight mix | Dark brown mix | Rose mix | Black | Mustard | Pink


garment care

Wool is resilient but needs care.  Hand wash garments, in cool water with a small amount of wool detergent.  Squeeze garments and lie flat to dry, (do not wring or put in tumble dryer).  Iron on low heat with a steam iron. Storing with cedar wood or camphor will deter moths. All fibre red garments are dry cleanable.


refunds & exchanges

Refunds and exchanges are offered when a purchased fibre red design is found to be faulty. We offer the chance to replace the item with the same or similar design. If replacement is not possible or preferable we offer the opportunity to refund the amount of the purchase. For your convenience we will supply return postage materials.

Please note: a fault must be reported within 14 days of the original purchase date to be considered. In the case of refund or exchange the original design must be returned and the original receipt, receipt number or proof of purchase must also be supplied.

Changed your mind? We are understanding folk at fibre red and appreciate that the multitude of options can make the decision making process a challenge when selecting fibre red pieces. If you have purchased an item we will honour its exchange for store credit or other items of the same value within 14 days of the purchase date. To be eligible for exchange or credit the original item must be returned with the original labels in place and be in a salable condition, you will also need the original receipt, receipt number or proof of purchase.

Please note: Custom Order and Gift Voucher purchases are not eligible for exchange or refund. This policy is in line with current Australian Consumer Law and we appreciate your understanding. You are welcome to Contact our staff with any further questions relating to refunds or exchanges.